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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hugh Song

Hugh Song

August 11, 2026

5  out of  5
rating by Hugh Song
"Really nice and helpful office. We had some back and forth picking a policy and they were really patient and entered our info in repeatedly."
We responded:
"Hi Hugh! Those new ID Cards should be waiting for you in your inbox. Thank you so much for your review! I truly appreciate your business. I'm glad you came back to us from another company because you wanted great customer service again. Our rates are a bit more than others sometimes, but most folks think we are worth it. Thank you for the opportunity to earn your business again!"
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Ron B

August 6, 2026

5  out of  5
rating by Ron B
"Joe did an amazing job helping us bundle our home and auto insurance. During our conversation, he discovered that our home was underinsured and explained why increasing our dwelling coverage was important given today’s rebuilding costs.

While reviewing our auto policy, he also found that we were carrying liability limits that were too low, leaving us financially exposed in the event of a serious accident. He took the time to thoroughly explain our options in a way that was easy to understand, without any pressure.

Not only did Joe help us improve our protection, but he also saved us nearly $1,300. 00 per year. If you’re looking for a knowledgeable, honest insurance professional who makes the process simple and stress-free, Joe is your guy.

Thank you again, Joe, for all your help!"
We responded:
"Thank you Ron! We appreciate your kind review. Joe is a much appreciated integral part of our office and we appreciate you singing his praises, haha. Thank you for your business!"
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Cami Bruschke

August 6, 2026

5  out of  5
rating by Cami Bruschke
"Everyone at this office is super responsive and helpful. Appreciate the support navigating the complexities of insurance."
We responded:
"Hi Cambria! Thanks so much for your review. Jaisy enjoyed speaking with you about your auto insurance. We do our best to give great customer service, so it's much appreciated when customers take a moment to write kind words for others to read about us. Thank you for your business! "
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Cathy Williams

August 3, 2026

5  out of  5
rating by Cathy Williams
"I am a long term customer, home and auto. This office has always given me clear, courteous service. Today was adding a car and a driver, pricing and coverage were explained well before I committed to moving forward."
We responded:
"Thanks Cathy! Much appreciated. Thank you for your continued business and kind words. We always try our best to give great customer service. We will talk to you when we talk to you, take care!"
Profile photo of Jacqueline Herrera-Baroldy

Jacqueline Herrera-Baroldy

July 31, 2026

5  out of  5
rating by Jacqueline Herrera-Baroldy
"A huge thank you to Joseph for helping me understand the importance of having life insurance beyond my employer’s coverage. He showed me the value of putting a personal policy in place so my family will continue to be protected, even after I retire and no longer have my group life insurance benefits. I truly appreciate his guidance and highly recommend reaching out to him if you’re reviewing your own coverage.

Thank you
Jacqueline"
We responded:
"Hi Jacqueline, thank you for your review! Although we are big fans of getting coverage through work whenever it’s available because of its affordability, it is ultimately controlled by the employer. Something that a person owns and controls themselves we believe is extremely important. I’m glad to hear Joe gave great customer service and great advice. Thanks again! We appreciate the opportunity to earn your business."
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Veronica Magnon

July 30, 2026

5  out of  5
rating by Veronica Magnon
"Hands down the best experience dealing with insurance. Jaisy was super helpful. Thanks Jake!!"
We responded:
"Thank you Veronica! Tbh at my Agency we really try to give that experience to all of our customers and I’m so glad to hear it went that way with you. We hate doing business elsewhere and having other folks not explain things properly to us. Truly appreciate your review and business. Take care! "
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Pamela Gaffin

July 28, 2026

5  out of  5
rating by Pamela Gaffin
"I'm so happy dealing with Joe at State Farm as he really cares about his clients and takes the time to answer your questions and explain what you may not understand. Ot is rare in today's world to fine someone who really cares."
We responded:
"Hi Pam! Thank you so much for leaving your nice comments about Joseph. He is a great asset here. And we thank you for your years of patronage. Thank you for your business!"
Profile photo of Sally Winston-Stark

Sally Winston-Stark

July 28, 2026

5  out of  5
rating by Sally Winston-Stark
"I just called State Farm In a panic because I misunderstood the Auto renewal notice that I received. I spoke with Jaisy And she calmed me down and assured me that Basically Everything was fine with our policy. She took a few minutes to review it promptly returned my call to give me a Thorough description of a very minor minor change in my policy so thank you for that! Sorry, I was so stressed out when I called you !!"
We responded:
"Thanks for the kind words Sally! Panic happens to the best of us, haha. I'm really glad to hear Jaisy was able to offer great customer service and get things figured out quickly for you. Have a wonderful day and thank you for your business!"
Profile photo of Kenneth Smith

Kenneth Smith

July 14, 2026

5  out of  5
rating by Kenneth Smith
"I requested to be placed on my wife automobile insurance policy which Jaisy handled professionally and fast. It was easy to communicate with Jaisy."
We responded:
"Hi Kenneth, thank you for your review. I am glad Jaisy gave great customer service. We truly appreciate your business!"
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Cameron Marsala

July 9, 2026

5  out of  5
rating by Cameron Marsala
"Very helpful, highly professional"
We responded:
"Hi Cameron, it sounds like we gave great customer service. Glad to hear! Thanks so much for taking a moment to leave us a review. Thank you for the continued opportunity to do business with you. "
Profile photo of George & Judy Beck

George & Judy Beck

July 6, 2026

5  out of  5
rating by George & Judy Beck
"This agency does an excellent job with great customer service. Thanks"
We responded:
"Thank you! We appreciate your kind words. We definitely try our best to give great customer service at all times. We look forward to speaking with you as needed. Thank you for your business!"
Profile photo of Sabina Menzhausen

Sabina Menzhausen

May 1, 2026

5  out of  5
rating by Sabina Menzhausen
"Joe Herrera was fantastic. This was my first time buying an insurance plan and I appreciate the patience Joe had in taking time to explain everything to me in detail. I felt I was able to make an educated and well-informed decision on what auto insurance plan was best for me. I would recommend Joe to any other first-time buyer based on my experience."
We responded:
"Hi Sabina, thank you for your review! We always take our time to make sure our customers know exactly what coverage they are buying an how it works if they file a claim. I'm glad to hear that was the experience you had. Joe says "thank you for the review" too. :) Thank you for your business!"
Profile photo of Raul Gastelum

Raul Gastelum

April 24, 2026

5  out of  5
rating by Raul Gastelum
"I’ve had a great experience with my apartment rental insurance and auto insurance through State Farm, working with Joseph Herrera. The coverage is affordable, easy to understand, and gives me real peace of mind knowing both my belongings and my vehicle are well protected.

What really stands out is the customer service. Joseph Herrera has been responsive, knowledgeable, and genuinely helpful every step of the way. Anytime I’ve had questions, everything was explained clearly and handled quickly, making the whole process smooth and stress-free.

Whether it was setting up my renters policy or reviewing my auto coverage, everything was efficient and straightforward. It’s reassuring to have an agent who truly looks out for your best interests.

Overall, I highly recommend State Farm and Joseph Herrera for anyone looking for dependable insurance coverage and outstanding customer service."
We responded:
"Thank you for your detailed review! Joseph is a great asset to us. We appreciate you pointing that out!!! As always, let us know how we can be helpful to you, your family, and your friends. Thank you for your business!"
Profile photo of Nichelle Pierre Kolokithias

Nichelle Pierre Kolokithias

March 31, 2026

1  out of  5
rating by Nichelle Pierre Kolokithias
"They messed up my policy several times and it’s hard to get in contact with my agent. No one can help me unless it’s him I hate State Farm. They have to be commissioned based because they are absolutely annoying. I ask them questions and they don’t answer them because they are trying to keep me in this policy. (After speaking to them on the phone) rude did not help me at all. Ryan Waggner and Joseph are rude and I’m done with them I’m also done with this company."
We responded:
"Hi Nichelle, thank you for your review. First, I consulted with everyone in my office. Then, after speaking with you this morning, we were able to determine that you were calling us before our opening business hours today (9am - 5pm Mon - Fri). They are posted very clearly online and in most of the paperwork you receive from State Farm. Prior to this morning before we were open, we have responded almost immediately (within business hours) to every single call, text and email you have sent us. We are your State Farm Agent’s office, so yes, you would need to speak to us to get certain issues figured out. We are the experts in handling most situations regarding your policy coverage (or lack thereof). That is how we do business, customer service comes first and that has set business hours sometimes. We do not sluff off our responsibilities to foreign 24-hour call centers like most other companies do. There are certain emergency issues that our 24-hour phone line you reached can help with. For most things though, for proper handling you must speak with us here at your local State Farm Agent's office. If you find the business model annoying, I encourage you to find a place you do enjoy doing business. Lastly, the accusation that we screwed up your policy is false. Your rate has been correct since the day we started your policies. We have zero interest in "keeping you in this policy" if you don't want it. No one is desperate for your business here. Best of luck. Have a nice day."
Profile photo of Deloris Baroldy

Deloris Baroldy

March 24, 2026

5  out of  5
rating by Deloris Baroldy
"I had the privilege of working with Joseph Herrera on getting insurance for my vehicle and renters insurance. He did such a wonderful job in explaining everything and making sure that I got the best policy for myself. He was so polite so helpful and I appreciate him doing such a wonderful job for me. I would recommend him to anyone if they need any kind of insurance because he takes the time and the patients to make sure you understand everything thank you Joseph for everything."
We responded:
"Thank you Deloris! That's so nice of you to say. Joe is a great asset. He is just that kinda guy... nice, pleasant, polite, etc. Thank you for noticing! Glad we could be helpful to you with your insurance portfolio. Thank you for your business!"
Profile photo of Amanda Coniglio

Amanda Coniglio

January 20, 2026

5  out of  5
rating by Amanda Coniglio
"Joe Herrera is AMAZING! Super diligent and always pleasant to work with. Thanks!"
We responded:
"Thank you Amanda! We truly appreciate your business!"
Profile photo of Jonas Quintana

Jonas Quintana

December 31, 2025

5  out of  5
rating by Jonas Quintana
"Joseph is a great State Farm agent. He’s easy to work with, super responsive and actually takes the time to explain things in a way that makes sense. No pressure, no runaround, just solid advice and great service. You can tell he genuinely cares about helping his clients. Highly recommend Joseph to anyone looking for reliable, honest insurance service."
We responded:
"Thank you for your business! Let us know how we can be helpful in the future. Happy New Year!"
Profile photo of Julia Coleson

Julia Coleson

November 21, 2025

5  out of  5
rating by Julia Coleson
"I have been with State Farm for 28 years! Mike has been so amazing! He has worked and helped us with a new driver and the car, a new car for the new driver, switching my husband’s insurance over to State Farm and walking us through everything. He has made it so much easier and is always happy to help us!"
We responded:
"Thank you Julia! Mike is great, we agree 😀. Thank you gut your business and your kind words!"
Profile photo of Hailey Barry

Hailey Barry

November 12, 2025

5  out of  5
rating by Hailey Barry
"Michael has been so fantastic to work with. Very diligent in making sure I have everything I needed covered for my home and car. I really appreciate the care he took in getting to know me and my needs! Thanks Mike!"
We responded:
"Thank you Hailey! Much appreciated."
Profile photo of Michael Santana

Michael Santana

November 12, 2025

5  out of  5
rating by Michael Santana
"Joseph at State Farm was extremely helpful and most important he gave me a policy where I’d get my money back!!! I never knew this type of policy existed, Joseph gave me a policy that best fit my needs for the next 30 years of my life. I am very happy I went with Joseph. You should give him a call immediately. Thank you Joseph!"
We responded:
"Thanks Michael! Joe does a fantastic job. We are glad you have had the same great customer service experience that others have shared with us. We appreciate your business. Happy holidays!"
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Thomas Foote

September 19, 2025

5  out of  5
rating by Thomas Foote
"Mike is a great Agent! Took care of everything I asked for, and then some. Would highly recommend to anyone looking for excellent service!"
We responded:
"Thank you Thomas! We appreciate your business and look forward to the opportunity to earn more of it in the future. Excellent customer service and superior policy contracts are what set us apart from the rest. Talk soon! "
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Andy Rowe

August 25, 2025

5  out of  5
rating by Andy Rowe
"Zach did a great job, explaining my options and conducting business clearly and professionally. Mike was helpful in obtaining needed documents. Everyone at Ryan's office has always been great!"
We responded:
"Thanks Andy! We will keep up the customer service. Glad you enjoyed your experience! Have a fantastic weekend. "
Profile photo of Erika Ramirez

Erika Ramirez

July 25, 2025

5  out of  5
rating by Erika Ramirez
"I had the pleasure of working with Joseph, and I can confidently say they are the best insurance agents I've encountered. From start to finish, Joseph took the time to thoroughly explain every detail of my policy, and answered all of my questions with patience, clarity and made sure I truly understood my options. If you're looking for someone who's highly knowledgeable, professional, personable and truly invested in your peace of mind, I highly recommend Joseph Herrera."
We responded:
"Thank you Erika! Joe’s the best. I’m really lucky to have him in my office. Your business is very much appreciated! Let Joe know if we can be as helpful to your friends and family! "
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ron cap

July 16, 2025

5  out of  5
rating by ron cap
"Thank You, Joe for taking the time to answer all my questions and explaining all my options. I really appreciate you and The entire Waggener team"
We responded:
"Thank you for your review, and your business! "
Profile photo of Desiree Jasso

Desiree Jasso

July 15, 2025

5  out of  5
rating by Desiree Jasso
"I had a wonderful experience working with Joseph Herrera, Account Representative, State Farm Insurance. He was incredibly patient, knowledgeable, and supportive while helping me navigate the process of selecting a life insurance policy. I truly appreciated his guidance and the time he took to answer all of my questions without ever making me feel rushed. If you’re looking for someone who genuinely cares and will help you make an informed decision, I highly recommend reaching out to Joseph. Thank you again for your outstanding service!"
We responded:
"Thanks Desiree! Very much appreciated. Joe is awesome, thanks for your kind words. "