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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Danny Glessner

April 25, 2025

5  out of  5
rating by Danny Glessner
"I had a fantastic experience working with Mike Barry at State Farm. From the moment we connected, Mike was incredibly customer service-oriented—kind, friendly, and genuinely invested in helping us find the best solutions. He took the time to walk me through various options for adding a third vehicle to our policy, and his knowledge and guidance made the process smooth and stress-free. Mike also worked hard to find ways to save us money on our premiums, which was much appreciated. It’s not often you find someone this committed to both excellent service and real savings. Highly recommend Mike to anyone looking for an insurance agent who truly cares! Thank you!"
We responded:
"Thanks Danny! Mike has been a great addition to the office. I appreciate your feedback. As always, I appreciate your continued business! Reach out to us anytime you need. "
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Shoko Alempour

April 17, 2025

5  out of  5
rating by Shoko Alempour
"I recently had the pleasure of working with Joseph Herrera at Ryan Waggener State Farm Agency, and I can’t recommend him highly enough! He was beyond kind and explained everything to me to make sure I understood the insurance concepts that I don't know or understand. He stayed after hours explaining things over and over to me , because I am not very well in English, and not once made me feel bad or like I was bothering him. Today after 3 weeks I am relief feel true breath of fresh air!!it was clear that he genuinely cares about his clients. Joseph took the time to understand my needs and helped me navigate the complexities of insurance options with ease. His expertise and patience made the process straightforward and stress-free. I appreciated his clear communication and willingness to answer all of my questions. I am very grateful with his guidance, I beyond happy in my coverage and secure in my choices. If you're looking for an insurance agent I highly recommend Joseph Herrera!Thank you Joe"
We responded:
"Thank you Shoko! We do our best each and every time. We appreciate you giving us the chance to earn your continued business. Take care!"
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sierra Lewis

April 11, 2025

5  out of  5
rating by sierra Lewis
"Ryan has been my families adjuster for quite sometime. I haven’t worked with him directly but I recently bought a new car and worked with Joe Herrera. Joe was extremely professional and made the whole process so easy. Joe also knew exactly who I was as soon as I said my name and we picked up right where we left off last week. The fact that he remember me with a week between calls means a lot and is exactly who I would want assisting me and my policy needs. Gold Star for State Farm and Joe!(:"
We responded:
"Thank you so much for your review! We are definitely lucky to have Joe as a licensed team member at our office. We look forward to doing business with you for many years to come and thank you for the opportunity to earn your business! "
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Nichelle Kolokithias

February 14, 2025

5  out of  5
rating by Nichelle Kolokithias
"Joe was very helpful and displayed integrity"
We responded:
"Thank you so much for the kind words! I just told Joe to look at your review. We appreciate your business!!!"
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Zay Payne

February 9, 2025

5  out of  5
rating by Zay Payne
"" I spoke with this State Farm office. They were excellent. Friendly, and professional. Zach helped me get a great quote. 5 stars!""
We responded:
"Thank you Zay! I'm glad to hear you received a great quote. We always do our best to put our best foot forward and give excellent customer service. I appreciate you noticing, and your review of us!"
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Coop Danned

February 9, 2025

5  out of  5
rating by Coop Danned
"Zach and the whole staff did a great job. Thank you so much for the help!!!"
We responded:
"Thank you Coop! We always do our best to give great customer service. Talk soon!"
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Jessy Waldberry

January 25, 2025

5  out of  5
rating by Jessy Waldberry
"Zach had amazing customer support"
We responded:
"Thank you! We try our best to give amazing customer service. Talk soon!"
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Mike Borrello

January 23, 2025

5  out of  5
rating by Mike Borrello
"At a time when policy premiums are out of sight, or impossible to obtain, I was fortunate to be served by Zach at State Farm, who in a traditional manner, 'took care of his customer'. Zach was able to assemble my homeowners coverage to meet my needs AND budget. Very well appreciated."
We responded:
"Thank you Mike! We try our very best to fit adequate coverage into every budget. Glad you had a great customer experience. Thank you for your business!"
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Barbara Hefner

January 18, 2025

5  out of  5
rating by Barbara Hefner
"Great office. Excellent work and professionalism. Been talking to Zach and he did great! Thank you"
We responded:
"Thank you Dolly! Glad to hear you had a great customer service experience. Thank you for your business!"
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Spencer Micol

January 17, 2025

5  out of  5
rating by Spencer Micol
"Thank you Zach for helping me look at life insurance options. I hadn’t considered how important this was. Great job! Go see this agency!"
We responded:
"Thank you Spencer! Life Insurance is primarily what we work with, amongst many other things. Glad we could help you with yours. Thanks again! "
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Russ Serrano

November 27, 2024

5  out of  5
rating by Russ Serrano
"Ryan Waggener is the best State Farm agent we have ever had! He not only saves you money but his tireless work on your account is second to none!"
We responded:
"Thanks so much! I appreciate your business. I also appreciate the compliment. We always try our best to give excellent customer service. I am a student of my business and I hope to service our community for many decades to come. Have a fantastic holiday season!"
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Jessica Davis

November 13, 2024

5  out of  5
rating by Jessica Davis
"THE ABSOLUTE BEST Thank you Joseph for helping me out! My car ended up being a total loss after someone hit me. It’s been stressful and pretty rough the last few weeks but Joe and Ryan have gone above and beyond to help. With the limited availability I had and the millions of questions throughout this process, Joe was so patient and flexible. He took his time to answer all my questions and walk me through everything, it really put my mind at ease. Truly truly appreciative. Thank you again!!"
We responded:
"Thanks Jessica! Joe is awesome. I'm lucky to have him on the team. We always put our best foot forward and do our best to give excellent customer service. My wife and I appreciate your business (as does the rest of my team). Have a fantastic holiday!!!"
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Molly Norris

November 5, 2024

5  out of  5
rating by Molly Norris
"Zachary was super helpful!"
We responded:
"Thank you Molly! We try our best to be as helpful as possible. Thank you for your review! We truly appreciate your business."
Profile photo of Donnie “scoutz” Rice

Donnie “scoutz” Rice

November 5, 2024

5  out of  5
rating by Donnie “scoutz” Rice
"Ask for Jake at Ryan Waggener State Farm! He is a pleasure to work with! Ever since I moved back to San Diego he has assisted me with all my insurance needs."
We responded:
"Thanks Donnie! We try our best to give great customer service and I really appreciate you letting us know about your experience. We appreciate your business and look forward to talking with you as you need us. Take care!"
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Becca B

October 15, 2024

5  out of  5
rating by Becca B
"BEST experience I've had with anything insurance so far in my life! Jake is incredible! He was beyond kind and explained everything to me to make sure I understood the insurance concepts that most "regular" people (who aren't in the insurance industry) don't know or understand. He stayed after hours explaining things to me, and not once made me feel bad or like I was bothering him. Just a true breath of fresh air!! HIGHLY recommend talking with Jake!...I'm beyond happy!!"
We responded:
"Thank you Becca! We try our best to translate the insurance jargon as best as we can. We feel one of our responsibilities as your Agent office is to help you circumnavigate the complexities of insurance contracts (what you are purchasing). We do NOT want our customers to have any surprises at claim time. We want everyone to know what they are purchasing ahead of time... including what is and is not covered. If you have any more questions please let us know. We truly appreciate your business. All the best! "
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Dorothea Acquilano

October 11, 2024

5  out of  5
rating by Dorothea Acquilano
"Thank you Zach for all your help. You explained my quote for life insurance with such ease and insight. Thank you!"
We responded:
"Hi Dorothea, thank you for your review! We love helping folks with their Life Insurance! State Farm insures more lives each year than any other insurance company and we are lucky to be able to provide those contracts to our customers. Thank you for your business!"
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Lourdes Paredes

October 4, 2024

5  out of  5
rating by Lourdes Paredes
"I recently had the pleasure of working with Joseph Herrera at Ryan Waggener State Farm Agency, and I can’t recommend him highly enough! From our first meeting, it was clear that he genuinely cares about his clients. Joseph took the time to understand my needs and helped me navigate the complexities of insurance options with ease. His expertise and patience made the process straightforward and stress-free. I appreciated his clear communication and willingness to answer all of our questions, no matter how small. It’s rare to find someone who combines professionalism with a personal touch, but Joseph does just that. Thanks to his guidance, I feel confident in my coverage and secure in my choices. If you're looking for an insurance agent who goes above and beyond, look no further than Joseph Herrera!"
We responded:
"Thank you Lourdes!!! Joseph is a much-valued member of our team, thank you for your recommendation. :) We appreciate your business and look forward to working with you for years to come. Also, State Farm gives massive Loyalty Discounts so as the years go by you will notice very large discounts being added to your policies starting at about year 3. If you have any questions or concerns about anything please don't hesitate to reach out. All the best!"
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Eddie Utuk

September 30, 2024

5  out of  5
rating by Eddie Utuk
"The one central aspect of business is that it is about people. The customer is a person with value. Jake has mastered the art of human understanding the leads to value. This is a transformative impact that his counterparts on Loker Avenue will never understand - they subscribe to transactions. This means “just doing my job” - no more no less. In sharp contrast, the interaction with Jake was like night and day. Sounds like State Farm hired a leader. So many thanks Jake for treating us with dignity and respect."
We responded:
"Wow Eddie, thank you! Jake is a valued member of my team, I appreciate you leaving such a thoughtful review. As far as the other local offices go, they all have their own way of doing business. Some folks prefer us, others prefer them. There is a place for everyone at the various State Farm Agencies and I’m glad we were able to earn your business here. Take care! Please refer your family and friends.! Thanks again. "
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Dorien McCall

September 20, 2024

5  out of  5
rating by Dorien McCall
"I spoke with Zach to get some information on auto policy. His knowledge of his products and how they will affect my family was so helpful and important to me. Awesome experience all around!"
We responded:
"Thank you Dorien! We appreciate your kind words and your business. If there is anything we can do better please let us know. We always aim to give excellent customer service!"
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Veronica Magnon

September 17, 2024

5  out of  5
rating by Veronica Magnon
"Hands down the best experience dealing with insurance. Thanks Jake!!"
We responded:
"Thank you Veronica! Tbh at my Agency we really try to give that experience to all of our customers and I’m so glad to hear it went that way with you. We hate doing business elsewhere and having other folks not explain things properly to us. Truly appreciate your review and business. Take care! "
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Tiffani Gore

September 16, 2024

5  out of  5
rating by Tiffani Gore
"I spoke with Zack today about bundling and upgrading my insurance. I simply cannot say enough good things about his customer service from his friendly demeanor to helpful knowledge. I have always enjoyed State Farm for insurance, but after dealing with Zack, I am more impressed than ever. What a great addition to the Insurance team."
We responded:
"Thank you so much for your kind review! We try our very best to give excellent customer service and taking the necessary time that is needed to ensure our customers understand the complexities of their insurance programs. from day 1 of hiring Zach 2 years ago he has been a great addition to my team. Thank you for recognizing same. Thank you for your business!"
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RB

September 13, 2024

5  out of  5
rating by RB
"Jake was very astute, patient, respectful and responsive. Thank you for your help!"
We responded:
"Thank you Ryan! We work hard to make sure our customer service is excellent. Glad Jake was able to assist. Thank you for your business!"
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Benjamin Hefner

September 12, 2024

5  out of  5
rating by Benjamin Hefner
"Zach was incredibly knowledgeable and extremely helpful while setting up me and my wife’s life insurance thanks zach"
We responded:
"Thank you Ben! Zach is great at customer service and becoming an expert in the insurance industry. We appreciate your kind words and your business. Talk soon."
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Corey Buff

September 8, 2024

5  out of  5
rating by Corey Buff
"So, I’ve always been kind of biased when it comes to insurance. But, Zach has definitely been able to change my mind. Preparing for the future, and the unknown, either way, my mind is definitely more at ease. Thanks again Zachary."
We responded:
"Thank you Corey! Glad that Zach could help put your mind at ease with his knowledge and great customer service skills. We appreciate your continued business. Take care!"
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Jason Yarbrough

August 29, 2024

5  out of  5
rating by Jason Yarbrough
"Zach Hefner at the Carlsbad office went above and beyond to help us find a home owners policy. We really appreciate him searching for the best plan for us. We highly recommend him and will definitely work with him again."
We responded:
"Thank you Jason! The Home Insurance market is very sticky these days... glad we were able to help you with your Homeowners Insurance! Thank you for your business! "